Sunmarket and Confianza Online
An additional commitment to transparency, sound digital practices and a simple out-of-court route to resolve online purchase incidents.
Translation notice: this is an English translation of our Spanish page on Confianza Online for the convenience of international customers. The Spanish version shall prevail in case of any discrepancy. Confianza Online is a Spanish trust seal and its procedures operate under Spanish law.
Sunmarket has been a member of Confianza Online for over 10 years. For us it is not just a seal: it is a way of reinforcing trust in our online purchases, our commercial communications and the support we provide when a customer needs help.
This commitment complements our terms of sale, privacy policy, cookie policy, customer service and internal channels for resolving incidents.
What Confianza Online is
Confianza Online is a Spanish non-profit association created in 2003 by AUTOCONTROL and adigital to promote a more transparent and reliable digital environment. Its most visible element is the Confianza Online seal, displayed by adhering websites that comply with its Code of Conduct.
The system focuses particularly on e-commerce, interactive advertising and digital commercial communications. In practice, it allows users to identify companies that have voluntarily submitted to additional good-practice rules.
What it means for Sunmarket
Sunmarket\u2019s adherence reflects an ongoing commitment to clear information, responsive customer service, transparency in online purchases and collaboration with out-of-court dispute resolution mechanisms.
Accessible information about the company, products, prices, terms of sale, warranties, payments, shipping, returns and contact channels.
Commitment to the Confianza Online Code of Conduct in e-commerce, interactive advertising and digital communications.
Access to an out-of-court complaint procedure when the customer has not been able to resolve the incident with Sunmarket directly.
Sunmarket appears on the public list of adhering companies of Confianza Online as SUNMARKET WELLNESS, S.L.U., with adherence since May 2012 and current validity until May 2027.
Benefits for users
The Confianza Online seal helps users identify retailers that take on additional commitments in transparency, accountability and customer service. It does not replace the consumer\u2019s legal rights or applicable warranties, but adds an extra layer of trust and dispute resolution.
- Greater clarity about who is selling, what is being purchased and under what terms.
- Greater confidence in commercial communications and the online purchase process.
- An out-of-court channel for trying to resolve incidents free of charge, transparently and impartially.
- Company commitment to sound digital practices and responsible customer service.
How to resolve an incident
If you have any incident relating to an order, delivery, product, warranty, return or after-sales service, we recommend that you contact our team first to try to resolve it directly.
Write to us stating the order number, product, description of the incident and any useful documentation if needed.
Our customer service, support or after-sales team will review the information and let you know the next steps.
If the incident is not resolved through the usual channels, you may use the Confianza Online complaint procedure where applicable.
Important note: the former European Online Dispute Resolution platform was discontinued on 20 July 2025. For this reason, this page does not refer to that closed channel and recommends using the current Confianza Online mechanisms and the relevant official consumer protection bodies.
Aims of the system
Adherence to Confianza Online is designed to strengthen trust in e-commerce and interactive advertising. In practical terms, its main aims are:
- To increase user confidence when buying or contracting online.
- To promote good practices in e-commerce, interactive advertising and commercial communications.
- To offer responsible companies a visible way of demonstrating their commitment to digital transparency.
- To provide an out-of-court dispute resolution system that is faster, cheaper and more accessible than ordinary court proceedings.
Links and resources
These links provide official Confianza Online information and resources related to the seal and complaint procedure.
Confianza Online TV spots
You can also view the informational spots published on YouTube by Confianza Online:
