Terms and Conditions of Use General Sales Conditions www.sunmarket.es

General Information This website, www.sunmarket.es, is owned by Sunmarket Wellness SLU, with VAT number: B97238372, registered in the Commercial Registry of Valencia. The contact details are as follows:

Address: Sunmarket Wellness SLU Av. Mestre Rodrigo 99 46015 Valencia - Spain Contact Phone: 961040660 Contact Email: info@sunmarket.es

This document regulates the terms of use of this website and the purchase or acquisition of products and/or services on it.

The User Access, browsing, and use of the website confer the status of a user. The user assumes responsibility for the correct use of the website, committing to:

Make valid purchases for personal use. Provide real data for registration. Be over 18 years of age or have parental or guardian permission. Formalize the purchase contract in the available language.

Purchase Process Registered Users can make purchases on the website using the established methods and forms. They must follow the online purchase and/or acquisition procedure on www.sunmarket.es, during which various products and/or services can be selected and added to the cart, basket, or final purchase space, and finally click on "Pay."

Additionally, orders can also be placed by phone, WhatsApp, or email. In these cases, our advisors will provide a quote to the User. If the User pays this quote, it will be considered an accepted order.

Order Confirmation and Acceptance Subsequently, the User will receive an email confirming that Sunmarket has received their order or purchase request and/or service provision, i.e., the order confirmation. And, if applicable, they will also be informed via email when their purchase is being shipped. In this case, this information may also be made available to the User through their personal space on the website.

Once the purchase process is completed, the User consents to the website generating an electronic invoice that will be sent to the User via email, and if desired, in paper form, by requesting it from Sunmarket using the contact spaces on the website or the contact details provided above.

The User acknowledges that, at the time of purchase, they are aware of certain specific sales conditions related to the product and/or service in question, which are displayed alongside the presentation or, where appropriate, the image of the product on the website, indicating, by way of example but not limited to, and depending on each case: name, price, components, weight, quantity, color, product details, or features, how the services will be performed, and/or the cost of the services. The User acknowledges that placing the purchase order or acquisition materializes the full and complete acceptance of the specific sales conditions applicable in each case.

Cancellation Policy The customer has the right to cancel an order before the manufacturing or customization process begins. If cancellation is made during this period, no additional charges will be incurred.

However, once the manufacturing or customization process has started, it is not possible to cancel the order. Products that have entered the manufacturing or customization process cannot be canceled under any circumstances. In these cases, the customer is obliged to fulfill the purchase commitment, and no refund will be issued.

Payment Methods We accept the following forms of payment:

Credit or debit card PayPal Bank transfer Cash on delivery SeQura

SeQura is a financed payment method that allows users to pay for their purchases flexibly and securely. With SeQura, users can pay for their purchases in convenient installments, making it easier to acquire products or services.

Please note that card payments are subject to approval by the issuing bank. If the bank rejects the payment, Sunmarket is not responsible for delays or non-delivery.

Sunmarket guarantees the confidentiality and security of payment data through SSL encryption. By clicking "Pay," you confirm that the payment method used is yours or that you are the legitimate holder in the case of gift cards.

Delivery We deliver worldwide. The usual delivery time is a maximum of 30 days from the order confirmation, unless extraordinary circumstances arise.

If, for any reason attributable to the User, Sunmarket cannot meet the delivery date, we will contact the User to inform them of this circumstance. The User can choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days.

If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to arrange for redelivery.

Returns The User, as a consumer and user, has the right to withdraw from the purchase within 14 days without justification. However, this right does not apply to personalized or custom-made products.

To exercise this right of withdrawal, the User must notify Sunmarket of their decision. They can do so through the contact spaces provided on the website or through:

Sunmarket Wellness SLU Av. Mestre Rodrigo 99 46015 Valencia - Spain info@sunmarket.es Tel. 961040660

If the User wishes to make a return, they must contact their sales advisor and indicate their intention to return. The advisor will provide instructions on how to return the product depending on its weight, characteristics, and dimensions.

It is essential that the User retains the original packaging of the product and ensures that it is in perfect condition. Products must be returned in the same condition as they were received, including all accessories, manuals, and instructions if applicable.

Once the product is received and its good condition is verified, the product amount will be refunded. Return shipping costs may be covered by the User, unless the product is defective or the wrong product has been sent.

For more details on the return process, the User can contact their sales advisor.

Right of Withdrawal The User, as a consumer and user, makes a purchase on the website and, therefore, has the right to withdraw from that purchase within 14 calendar days without justification.

This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the goods purchased on the website or, in the case of goods that make up their order being delivered separately, 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the last of those goods that made up the same purchase order.

To exercise this right of withdrawal, the User must notify their decision to Sunmarket. They can do so through the contact spaces provided on the website or through:

Sunmarket Wellness SLU Av. Mestre Rodrigo 99 46015 Valencia - Spain info@sunmarket.es Tel. 961040660

Regardless of the means chosen to communicate their decision, the User must clearly and unequivocally express their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model provided by Sunmarket as an annex to these Conditions, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient for the communication that clearly expresses the decision to withdraw to be sent before the corresponding period expires.

In the event of withdrawal, Sunmarket will refund the User all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the website) without undue delay and, in any case, no later than 14 calendar days from the date Sunmarket is informed of the User's decision to withdraw.

Exceptions to the right of withdrawal: Please note that the right of withdrawal does not apply to personalized, custom-made, or made-to-order products. If the User requests the cancellation of such an order that is already in the manufacturing process or has been manufactured, any advance payments made by the User will not be refundable. This condition is established due to the personalized nature of these products and the fact that they cannot be resold.

Warranties The User, as a consumer and user, is entitled to warranties on the products they can acquire through this website, in accordance with the legally established terms for each type of product. Sunmarket is responsible for any lack of conformity in the products that manifests within two years from the delivery of the product.

Disclaimer Unless otherwise provided by law, Sunmarket will not accept any liability for the following losses, regardless of their origin:

Any loss not attributable to any breach on its part. Business losses (including loss of profit, revenue, contracts, anticipated savings, data loss, loss of goodwill, or unnecessary expenses incurred). Any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract was formalized.

Product or Service Details

We strive to provide accurate and complete descriptions of all our products and services on the website. However, we cannot guarantee that these descriptions are free of errors. Product and service prices are subject to change without notice. All prices include VAT but do not include shipping costs or other charges, which will be added to the total order.

Product availability is displayed on the website. If a product is not available for immediate purchase, users can contact us to inquire about the delivery time. Shipping costs do not include customs duties, local taxes, or any other charges at the destination, such as Ceuta, Melilla, the Canary Islands, or territories outside the European Community (EC). These additional charges are the responsibility of the customer.

Written Communications and Notifications By using this website, the User agrees that most communications with Sunmarket will be electronic (email or notices posted on the website). All communications, whether by email, messages, or any other form of information exchange between Sunmarket Wellness SLU and the User, are private and confidential. The User undertakes to maintain the confidentiality of these communications and will not disclose them to third parties without the express consent of Sunmarket Wellness SLU.

Intellectual Property All intellectual property rights to the content of this website and its graphic elements are the exclusive property of Sunmarket Wellness SLU or a third party who has authorized their use. This includes, but is not limited to, all graphics, texts, images, logos, and icons. These rights are protected by Spanish and international intellectual property laws.

Therefore, the reproduction, distribution, public communication (including making it available), transformation, or any other form of exploitation, as well as their public disclosure, of all or part of the contents of this website, on any medium and by any technical means, without the express authorization of Sunmarket Wellness SLU is strictly prohibited.

The website user undertakes to respect intellectual property rights and to use the content diligently, correctly, and legally. In case of unauthorized use of the website's content, Sunmarket Wellness SLU reserves the right to take all necessary legal actions to remedy the damages caused.

Applicable Law and Jurisdiction Access, browsing, and/or use of this website and purchase contracts for products through it will be governed by Spanish law.

Complaints and Claims The User can send their complaints, claims, or any other comments they wish to make to Sunmarket through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the website.

In addition, if a dispute arises from the conclusion of this purchase contract between Sunmarket and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

Last modified: February 1, 2023

Sunmarket Wellness S.L.U. Av. Maestro Rodrigo 99 46015 Valencia

VAT B97238372 Registry Data: Commercial Registry of Valencia Volume 7247, Book 4549, Page 93, Section 8, H V 84892, I/A 2