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Receive first, pay later.

Pay in installments.

How do I pay for my order?

You can pay by bank transfer or with a credit or debit card. We have accounts in 4 different banks for you to choose from. Click here to see our account numbers or here if you want to pay by credit card. Don't forget to indicate the reference so we can track your payment.

Is there any extra cost?

You will see the total cost of your order at the time of purchase, there is no interest or hidden costs later. Payment by credit card has a 1€ handling fee, and for payment by bank transfer or bank deposit remember that some banks apply a commission.

When do I have to pay for my order?

You have 7 days from the date of shipment of your order. We will send you an email as soon as your order is shipped. In that email you will find the deadline date for payment, it will also give you all the information you need to make the payment.

When will I receive the payment instructions?

Within 24 hours after your order is shipped. In addition, in the welcome email that we sent you when you made the purchase you will also find the information to make the payment.

I have received my order and I have not received the payment instructions, how can I get them?

We have sent an email to the email address you provided when you made the purchase. Please check your spam or junk mail folder or contact us using the form you can find on this website. We will resend you the information at no additional cost.

I have paid but I have not received confirmation, how do I know that you have received it correctly?

We will send you a confirmation by email. Sometimes transfers take 1-2 days to arrive. If it has been more than 2 days since you paid and you have not received our confirmation please contact our customer service to confirm the status of your payment.

Is it possible to pay before the payment deadline?

Of course, you can pay whenever you want. Click here to see our account numbers or here if you want to pay by credit card. Don't forget to indicate the reference number so we can track your payment.

I want to return my order, what do I have to do?

Contact the website where you made the purchase, they will tell you how to do it. You can contact us using the form you will find on this website so that we can extend the payment date until the return process is resolved.

Can I request more days to check my purchase before paying?

Contact us and we will try to find a solution to your request.

I have already paid for my order, but I have returned it, who will refund my money?

Contact us and we will refund your money at no cost.

Do I have to pay for my order if I have returned it?

You don't have to pay for it if you have returned it, you can contact us to extend the payment deadline to avoid outstanding payment notifications while your return is being processed.

Can I pay before the last due date?

Of course! You can pay whenever you want. Click here to check our bank accounts or here if you wish to pay by credit card. Don't forget to indicate the payment code in the subject line, so we can track the payment.

How much does it cost, is there interest?

There is no interest, the TIN is 0.0%, there is only a fixed cost per installment. Specific conditions may apply, which you will find in the store.

How will I know when I have to pay each installment?

You don't need to worry about anything, because every month (on the corresponding date) the card you used to pay the first installment will be charged automatically.

Can I choose the number of installments?

Of course, you can choose between 3, 6, or 12 installments.

When do I have to pay?

You will make an initial payment at the time of purchase, after which your order will begin to be processed without any delay or obligation to provide other documentation. Subsequent payments will be automatically charged to your card every 30 days until you have paid the full amount due.

How will I know when I have to pay each installment?

Don't worry, an automatic charge will be made every 30 days on the same card with which you made the first payment.

Can I pay in full and cancel the payment plan?

Of course you can! You can pay the full amount due at any time, just contact us and we will explain how to do it.

I want to return my order, what do I have to do?

Contact the website where you made the purchase, they will tell you how to do it. You can contact us using the form you will find on this website so that we can extend the payment date until the return process is resolved.

Can I return the order once the first installment has been paid and get my money back?

Of course you can. If you return or cancel your order we will refund all your payments to the account associated with the same card you used to make those payments. Contact the website where you made the purchase and they will explain how to return your order, we will coordinate with them to refund your money.

Can I change my card?

Yes you can, if you want to use a different card than the one you used to make the first payment please contact us and we will explain you how to do it.