Sunmarket is primarily aimed at professionals: aesthetic centres, tanning centres, gyms, hotels, hair salons, barbershops, podiatrists and distributors. That said, we also sell products for home use (some Hapro tanning beds, tanning cosmetics, accessories) that any individual can purchase.

When a product is for professional use only, we state it clearly on the product sheet. It is the buyer’s responsibility to verify that they have the training, authorisation and facilities required to use it.

We distribute throughout the European Economic Area (EEA). We provide service in six languages (Spanish, English, Portuguese, French, Italian and German) and ship via GLS and Rhenus depending on order type and destination.

For orders outside the EEA, contact our sales team: [email protected]

Yes. We partner with SeQura for instant online financing, with no paperwork, directly in the checkout process. We also arrange financing by phone and deferred payment options for professional customers through agreement with the financing institution.

For higher-value equipment (professional tanning beds, aesthetic equipment, spa installations) we discuss specific terms with each customer.

Yes. We have a physical showroom in Valencia where you can see and try the equipment in person, talk to our sales team and get technical questions answered live.

• Address: Avda. Maestro Rodrigo 99 izq., 46015 Valencia (Spain)
• Phone: +34 961 040 660

We recommend calling ahead to book a visit, especially if you want to see a specific piece of equipment.

All equipment comes with the official manufacturer warranty. The general applicable conditions are:

• 3 years for non-consumable domestic products sold to consumers (statutory warranty).
• 1 year generally for products for professional use (commercial warranty).
• 2 years for professional tanning beds.

Some brands or specific lines enjoy extended warranty or specific replacement services. The exact conditions are listed on each product sheet and in our Warranty and After-Sales Service Policy.

Yes. We coordinate after-sales technical service for all the equipment we distribute, working with manufacturers and authorised service centres. We stock original spare parts and consumables to keep your equipment running for years.

For any technical issue, contact us first and we’ll guide you: in many cases the problem is resolved by phone or WhatsApp, and if on-site intervention is required we coordinate the nearest authorised technician.

Delivery times depend on the product and destination, but as a reference:

• In-stock product to mainland Spain: 24-72 working hours from order confirmation.
• In-stock product to EEA destinations: 3-7 working days depending on country.
• Made-to-order or custom-configured product: depending on the manufacturer, typically between 2 and 8 weeks.

Timeframes are indicative. After confirming the order, we give you a specific timeframe. We work with GLS and Rhenus to optimise time and cost according to order type.

Consumers have the statutory right of withdrawal of 14 calendar days from receipt for orders placed from within the European Economic Area, with the exceptions provided by law (personalised products, opened cosmetics, etc.).

Professional customers do not have a statutory right of withdrawal, but we can arrange commercial returns with prior authorisation and specific conditions case by case.

For hygiene and safety reasons, returns are not accepted for products intended for intradermal or transcutaneous application (mesotherapy, dermapen, microneedling) once they leave our premises.

The full terms are available in our General Terms and Conditions of Sale.

We accept the payment methods enabled at any given time in our online store:

• Bank card (encrypted secure processing).
• Bank transfer.
• Electronic payment platforms.
• SeQura financing (no paperwork).
• For professional customers: deferred payment and specific terms by agreement.

For higher-value transactions (high-end equipment, installations), we agree specific terms based on the customer’s needs.

Yes. If you are a professional centre with regular activity or an industry distributor, contact us and we’ll propose specific terms: pricing, payment timing, volume discounts and dedicated technical support.

Email us at [email protected] stating your activity, location and usual needs. Our sales team replies directly.

Any of these ways, whichever you prefer:

• Phone: +34 961 040 660 (direct line to the sales team).
• WhatsApp: available in six languages, direct contact with the sales rep.
• Email: [email protected]
• Web chat: during business hours.
• In-person visit: showroom at Avda. Maestro Rodrigo 99, Valencia.

We don’t use an external call centre. You always speak with someone from the Sunmarket team.