Our non-consumable products are warranted for two years from the date of purchase, subject to normal conditions of use and adherence to the manufacturer's recommended instructions for use. In the event that the product needs to be repaired during this warranty period, the repair will be carried out by our after-sales technicians on condition that: the product has not been subjected to shock, immersion, or misuse; the problem has not been caused by improper handling activity, normal wear and tear or lack of product maintenance (e.g. clogging); the product has not been repaired in any way by any after-sales service except that of our store or have been interfered with by anyone not approved by Sunmarket Wellness; or the product has not been modified in any way from its original state.
We guarantee the highest quality of products purchased in our store. Our sales managers keep a record of all orders you place. If you are not satisfied with the quality of your purchase, you can contact our warranty service and we will resolve the issue.
When you buy a product you have chosen in our store, you get a sales invoice. It is an important document, so please keep it until the end of the warranty period.
All products purchased in our store are delivered to you in the original packaging. Please keep it until the end of the warranty period, because if you decide to return the item for any reason, it must have the original packaging that is not damaged in any way. In case you have to send the equipment back to us for repair, the equipment can be transported to us avoiding possible damage in transit.
The products you return to our warehouse must not have been repaired by third parties. Talk to our warranty technicians first, they are here to help you with any problems that may arise.
You have the right to return the product within 14 days of receipt. Please contact our service center via phone, email or online chat. You will receive all necessary instructions on how to return the product. We are committed to handle your requests promptly.
If our service center is available in your city, you may be able to arrange for warranty repair, return or replacement of the product. The service manager will inspect the item you wish to repair / return or replace and will make every effort to resolve the problem as quickly as possible.
In some cases it is possible to invite a service manager directly to your office, home and solve the problem on site. Parts and labor repair where it occurred on site at your workplace or at home are covered by us according to the warranty policy, in case we have technical personnel available on site.
By outlining this type of service specifically for customers who travel internationally and require a warranty repair. In these cases, our free international warranty line operator will connect you to the service center available at your current location.
Please note that our warranty does not cover product damage that may have resulted from normal wear and tear of the product you have purchased from our store.
If the product purchased in our store has visual traces of misuse or abuse, this case is also not covered by warranty services. The store can make the repair services at your expense.
The warranty begins on the purchase date of the purchase receipt. Once the warranty period has expired our after-sales service will be available to repair your appliance with repair and travel charges or shipping costs if applicable.
The use that is not permitted for any other use than the one for which the appliance was created, for example: the use of domestic equipment for commercial or professional use.
When the product has been tampered with or is being repaired by service companies not authorized by the manufacturer, you lose your right to free warranty service.
When the product has stopped working due to the use of unauthorized spare parts or consumables, the store assumes no responsibility for the incident. Use authorized spare parts if you wish to keep your warranty valid.
If the purchased product has been cleaned with products not authorized by the manufacturer. Lack of cleaning or lack of maintenance on some products can also cause malfunctions. Please contact an agent to provide you with all the information regarding the cleaning of your product.
Sunmarket Wellness SLU, a leading company in Spain for the distribution, sale, and installation of professional and domestic solariums, takes pride in working with renowned brands such as Ergoline, Hapro, Megasun, and Luxura. Additionally, we offer UVA tubes, advanced aesthetic equipment, high-quality cosmetic products for tanning, and tanning accelerators. We also provide specialized furniture for aesthetic centers, hair salons, and barber shops. Our commitment is to deliver top-quality solutions and exceptional customer service at all times.
Sunmarket Wellness SLU
Av. Mestre Rodrigo 99
46015 Valencia
Spain
EORI: ESB97238372