Warranty and Returns

Warranty and
After-Sales Service

At Sunmarket Wellness, we offer a legal warranty of three years from the date of purchase for all our non-consumable household products, in accordance with the General Law for the Defense of Consumers and Users. This warranty covers any non-conformity that may arise during normal use of the product, provided that the recommended usage instructions by the manufacturer are followed.

Warranty for Professional Use Products

In general, professional use products have a warranty of 1 year. However, professional solariums come with a warranty of 2 years. Additionally, some products from the I-Medstetic brand have the Plus Warranty, which offers three years of warranty and a low-cost replacement unit (shipping cost and a deposit, plus a fixed cost of €50). Check if your equipment has these advantages.

Details of the Warranty for Professional Equipment

Customers in Spain and mainland Portugal

  • Small electric equipment:

    Shipping costs for repairs are included within the warranty.

  • Solariums, treatment tables, and larger equipment:

    A technician must be dispatched to carry out the repair. In exceptional cases, the customer may be able to perform a simple repair by sending replacement parts, provided that the actions are not dangerous for the user or the device.

  • Spanish islands: We have technical service in the major islands, Gran Canaria, Tenerife, and Mallorca, which will carry out on-site repairs. For other islands, on-site repair is not included.

International Customers (outside the Iberian Peninsula)

  • Small electric equipment:

    Both during and after the warranty period, the customer must cover the round-trip shipping costs of the device for repairs.

  • Solariums, treatment tables, and larger equipment:

    The warranty covers the replacement parts, which will be sent at no cost to the customer. We do not have logistical means to carry out on-site repairs outside of Spain and Portugal. We can connect you with repair companies in your area (this service is not included in the warranty for professional products).

Warranty for Household Equipment

The warranty includes both the dispatch of a technician and the complete repair, in accordance with current legislation. Shipping costs and technical services are included, regardless of your location.

Hapro Domestic Solariums

Hapro domestic solariums, as personal and not professional use products, always come with a three-year warranty, as long as the use given is exclusively personal and not used for commercial purposes.

Which Products Are Covered by the Legal Warranty?

  • Products Purchased in Our Store

    We guarantee the highest quality in all products purchased in our store. If you find any non-conformity in your purchase, you can go to our warranty service, where we are committed to resolving the issue effectively.

  • Products with Purchase Invoice

    When purchasing any product, we provide you with a purchase invoice. This document is essential; we recommend keeping it during the warranty period to facilitate any related management.

  • Products with Undamaged Original Packaging

    We advise you to keep the original packaging of the product, as it may be necessary in case of return or repair. The original packaging helps protect the product during transportation and ensures it arrives in optimal condition.

  • Products Not Manipulated by Third Parties

    The warranty applies as long as the product has not been manipulated or repaired by unauthorized third parties. If you encounter any issues, we recommend contacting our specialized technicians.

  • Trial Period

    Enjoy the right to return the product within 14 calendar days from its receipt. Contact us via phone, email, or online chat to receive the necessary instructions for making the return. We are committed to handling your requests efficiently and promptly.

Where to Request Warranty Service?

  • Authorized Service Centers

    We have authorized service centers in various locations. You can take your product to any of them to manage repairs, returns, or replacements. Our staff will evaluate the item and proceed accordingly.

  • Home Service

    In certain situations, we offer home technical service. A specialized technician will come to your address to solve the problem. This service is subject to availability and adheres to the warranty conditions.

  • International Warranty Service

    For customers outside the country, we offer support through our International Warranty Service. You will be able to access assistance and technical support in your current location, according to the applicable terms and conditions.

When Does the Warranty Not Apply?

  • Expiration of the Warranty Period

    The warranty will not apply if the established period has elapsed since the purchase date indicated on the invoice.

  • Manipulation by Unauthorized Third Parties

    The intervention of unauthorized personnel in the repair or modification of the product nullifies the warranty.

  • Damage from Incorrect Use

    Damage caused by improper use, negligence, or accidents is not covered by the warranty. It is important to follow the usage instructions provided by the manufacturer.

  • Use of Unauthorized Spare Parts

    The use of non-original or non-recommended spare parts or consumables may invalidate the warranty.

  • Lack of Adequate Maintenance

    The absence of maintenance or cleaning according to the manufacturer's instructions may cause damage not covered by the warranty.

Exchanges and Returns

Products Not Eligible for Return

  • Customized products or those made according to the customer's specifications (Law 3/2014 for the Defense of Consumers and Users).
  • Unsealed consumables that cannot be reused for hygiene or health reasons.
  • Items identified as Made to Order or specifically manufactured upon request.

Products Damaged in Transit

  • If you observe damage to the packaging upon receiving the product, please indicate this on the carrier's delivery note and notify us immediately.
  • In case of non-visible defects in the packaging, you have 24 hours to report the incident. We will proceed to replace the product at no additional cost.

Defective Products

  • If the product presents any non-conformity, we will manage its repair, replacement, or refund, as applicable and in accordance with current legislation. These processes will not incur any cost for the consumer.

In Case of Not Wanting a Product

  • If upon receiving your order you are not interested in the product, the return shipping costs will be borne by the customer. The product must be in perfect condition and completely intact.
  • The packaging must be original and should not have seals or adhesive tape applied directly to the product box. Otherwise, the product may suffer depreciation that will be deducted from the return. Please attach a copy of the invoice in the package. You have 14 calendar days to make the return.

Right of Withdrawal

  • You can exercise your right of withdrawal within 14 calendar days from the receipt of the product, without the need for justification.
  • The product must be in perfect condition, unused, and with all its accessories and original packaging. The shipping costs associated with the return will be borne by the customer.

Return Shipping Conditions

  • We recommend using the same shipping agency with which you received the order. The product must arrive at our warehouses within 14 calendar days following the withdrawal notification.
  • We can manage the pickup through our logistics services, offering you reduced rates and facilitating the process.

Warranty for Consumables

  • Consumables come with a limited warranty due to their perishable nature. We guarantee their proper functioning for 30 days following the purchase.
  • In case of defects during this period, we will proceed with their replacement at no additional cost.