Our products are not consumables are guaranteed for two years from the date of purchase, subject to the normal conditions of use and adherence to the instructions of use recommended by the manufacturer. In the event that the product needs to be repaired during this guarantee period, the repair will be carried out by our technical after-sales condition: the product has not been subjected to shock, immersion, or misuse, the problem has not been caused by the inappropriate activity handling, use and normal wear and tear or lack of maintenance of the product (for example, obstruction); the product has not been repaired in any way by any post-sale service, with the exception of our store or have been interfered with by any person not approved by Sunmarket Wellness; or the product has not been modified in any way from their original state.
We guarantee the highest quality of the products purchased in our store. Our sales managers keep a record of all orders that you make. If you are not satisfied with the quality of your purchase, you can refer to our warranty service and that will solve the issue.
When you buy a product that has been chosen in our shop, you get a bill of sale. It is an important document, so please keep it up until the end of the warranty period.
All products purchased in our shop are delivered to you in the original packaging. Please keep it up until the end of the warranty period, because if you decide to return the item for any reason, you must have the original packaging is not damaged in any way. In case you have to send the equipment for repair, the equipment may be transported avoiding any possible damage in shipment.
Products that are returned to our warehouse must not have been repaired by third parties. Talk to our technicians warranty in the first place, they are here to help you with any problem that may arise.
You have the right to return the product within 14 days from its reception. Please contact our service center via phone, email or online chat. You will receive all the necessary instructions on the return. We are committed to manage their requests in an agile way.
If our service center is available in your city, it is possible to turn gestines the warranty for repair, return or replacement of the product. The service manager will inspect the item that you want to repair / refund or replace and will do everything possible to resolve the problem as quickly as possible.
In some cases it is possible to invite a manager of service directly to your office, home and fix the problem in situ. The parts and the repair of the manpower in the filed at the place of work in your place of work or in the home are covered by us according to the warranty policy, in case of having technical staff available in the locality.
When you draw this type of service specifically for customers who travel internationally and require a warranty repair. In these cases, our operator free from the line of international warranty that will connect with the service center available in your current location.
Please note that our warranty does not cover damage to products that may have resulted from normal wear and tear of the product that you purchased in our store.
If the product you purchased in our store has traces visual of misuse or abuse, this case is not covered by the warranty services. The shop can make the repair services to your office.
The warranty starts on the purchase date of the purchase receipt. Once exhausted the guarantee time of our service post-sale will be available for the repair of your appliance with charges for repair and return to travel or in your case shipping.
The use is not permitted for other use of the that was created the device, for example: the use of home computers for their professional or commercial use.
When the product has been tampered with or is being repaired by service companies that are not authorized by the manufacturer, you lose your right to warranty service free of charge.
When the product has ceased to operate due to the use of unauthorized replacement parts or consumables, the shop does not assume any responsibility for the incident. Use authorized replacement parts if you want to keep your warranty valid.
If the product you purchased has been cleaned with products not authorized by the manufacturer. The lack of cleaning or lack of maintenance in some products we also can produce malfunctions. Please get in touch with an agent to provide you with all the information related to the cleaning of your product.
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